Privacy Policy

Last Updated: December 2024

At PMUBYD, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you book an appointment, contact us, or use our services:

• Contact Information: Name, email address, phone number, address
• Health Information: Medical history, skin conditions, allergies, medications (collected via consultation forms)
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Identification: Emirates ID or passport information (for booking verification)
• Visual Records: Before and after photographs of treatments

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website or source
• Geographic location (country/city level)

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These help us:

• Remember your preferences
• Analyze website traffic and usage patterns
• Deliver targeted advertising
• Improve our services

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Delivery

• Process and manage your bookings
• Provide personalized PMU treatments
• Ensure your health and safety during procedures
• Send appointment reminders and aftercare instructions
• Process payments and issue receipts

2.2 Communication

• Respond to your inquiries and requests
• Send promotional offers and updates (with your consent)
• Notify you of changes to our services or policies
• Request feedback and reviews

2.3 Business Operations

• Improve our services and customer experience
• Train our staff on best practices
• Comply with legal and regulatory requirements
• Protect against fraud and unauthorized access

3. Health Information Protection

We understand the sensitive nature of health information collected during consultations. We take extra precautions to protect this data:

• Health information is collected only as necessary for safe treatment
• Access is restricted to authorized personnel directly involved in your care
• Paper forms are stored in locked cabinets
• Digital records are encrypted and password-protected
• Health information is never sold or shared for marketing purposes

4. Sharing Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third parties who assist us in operating our business:

• Payment processors (for secure transactions)
• Booking and scheduling software providers
• Email marketing platforms (with your consent)
• Website hosting and analytics providers

4.2 Legal Requirements

We may disclose information if required to:

• Comply with applicable laws, regulations, or legal processes
• Respond to government or regulatory requests
• Protect the rights, property, or safety of PMUBYD, our clients, or others
• Enforce our terms and conditions

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. You will be notified of any such change.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Role-based access to sensitive information
• Secure Storage: Password-protected systems and locked physical storage
• Regular Updates: Security patches and system updates
• Staff Training: Regular privacy and security awareness training

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain treatment records (typically 7 years as per UAE healthcare regulations)

After this period, your data will be securely deleted or anonymized.

7. Your Rights

You have the following rights regarding your personal information:

7.1 Access and Portability

You can request a copy of the personal information we hold about you.

7.2 Correction

You can request correction of inaccurate or incomplete information.

7.3 Deletion

You can request deletion of your personal information, subject to legal retention requirements.

7.4 Opt-Out

You can opt out of marketing communications at any time by:

• Clicking "unsubscribe" in our emails
• Contacting us directly
• Updating your preferences in your account

7.5 Cookie Preferences

You can manage cookie preferences through your browser settings or our cookie consent banner.

8. Photography and Media Consent

With your consent, we may photograph your treatment results for:

• Your personal records and follow-up tracking
• Our portfolio and marketing materials
• Social media platforms
• Training purposes

You may withdraw consent for marketing use at any time. Please note that once images are published publicly, complete removal may not be possible.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, booking systems). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it.

11. International Data Transfers

If you are accessing our services from outside the UAE, please note that your information may be transferred to and processed in the UAE. By using our services, you consent to this transfer.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for material changes

Your continued use of our services after changes indicates acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: privacy@pmubyd.com
• WhatsApp: +971 50 123 4567
• Address: Central Dubai, UAE

We will respond to your inquiry within 30 days.

14. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates and the Emirate of Dubai, including the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.